"Went to get four tiles to complement some that we already bought. I wasn't sure which ones they were. Dennis trawled through the computer to find the last order but the warehouse gave me the wrong colour - it's a very subtle difference which I didn't notice until they were home. Called the store and explained , just to check when they closed. It was bang in closing time. Without my suggesting it Dennis offered to bring the correct tiles to my home address. I was astonished! This is so unusual in the UK and it's a 25 minute drive away. Literally an hour later I had the tiles at my door! I'm still in shock. I will always buy tiles here , forever. I've also told everyone I know. First class."